The client has paid but the money has not arrived?


Process snags explained..

You don’t want to be responsible for delaying your own payment. Here are some common snags that delay payments:

No invoice number – It is important you add your own invoice number to your portal. In many countries it is a legal requirement in Company Law for a supplier (you) to submit an invoice Bill or Factura. To avoid you having to create an invoice each month and send it to us, we have an automated system that generates them. We had to obtain special permissions from tax authorities to be able to save you this task! It just requires you to enter a unique invoice number each month. 

It is illegal for us to pay you without that!

Another snag is for security reasons, we have to verify your bank details over the phone, or via our scam prevention software, especially if it is the first time we are paying you or if you have notified us your bank details have been changed. Imagine if someone knew your Portal Pass and changed your account details to their own! (An ex-partner or flat mate for example).

Another snag is incomplete bank details. Please make sure all the bank detail fields are complete on your artist portal. It can take a few weeks for us to notice and track that a payment has bounced back.

Also, incomplete client contracts delay payment. Please make sure your client contract is signed and returned. There is often a checklist that clients go through before paying us, so if the contract is not there you can miss a whole payment cycle – that can be as long as 6 weeks! We have a slick contract checklist system here that your agent taps into, they should be sending you reminders.

Finally, a common error is not notifying us the job is complete! Your Agent may be out of the loop on a project due to schedule changes so do make sure you mark a project complete on the Portal. If you don’t, the client may not have been invoiced at all – yikes! So, in this instance,  you would need to wait around 45 days before the client pays.