We are people!
The Portal was, and continues to be, a huge investment for Accounts Admin. We actually have a full-time developer working on tweaks and new development full time!
The idea is that you get transparency and instant information 24/7. However, that often comes with a loss of human interaction compared to 10 years ago.
There are 12 ways you can communicate on the portal:
-When you input your invoice number it alerts us that your payment is ready to be paid.
-You can chase a job on the Portal. A message will then automatically be sent to our credit control system, making us aware of it.
– We update you on any credit control delays via the portal. Things like how we are proceeding with the client, expected payment dates, if there is an issue with an invoice, etc.
-When you update your invoice it alerts us to Invoice the work.
-When we pay you, a statement is updated on your Payments Portal and an email is also sent.
-There are deadline reminders to assist you, an email is also sent.
-When your bank account details are updated an email alert is sent to us.
-Personal data comms when you move etc are sent on alerts to us.
-We can send you messages to your message centre on your portal, and you acknowledge them.
-You approve payments via our Scam prevention
So it may seem as though we are not in touch but we very much are. We see the same system as you but of course we are always excited to speak to you personally.